Who we are
Glowing Gracefully Pty Ltd (ACN 608 956 716) (Glowing Gracefully, us or we) is a cosmetic clinic.
Glowing Gracefully respects and is committed to protecting your privacy.
- the kind of information we collect about you and why we collect it;
- how we collect and store that information;
- how we may disclose that information;
- how you can access and correct the information we hold about you;
- when we may use your information to contact you; and
The Australian Privacy Principles (APPs) contained in the Privacy Act govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
You have the option of remaining anonymous or use a pseudonym in your dealings with us. However, in most situations we will be unable to provide you with a good or service if you do not provide us with your personal information. We need to have your details in order to supply our goods and services to you, at your address.
If you have concerns about your rights to anonymity or the use of a pseudonym, you can contact us on a no-names and confidential basis.
What is personal information, sensitive information and credit related information?
The term “personal information” is defined by the Privacy Act. Personal Information is information or an opinion that can be used to identify you. Examples of Personal Information include: names, addresses, email addresses, phone and facsimile numbers.
“Sensitive information” is a type of personal information. Sensitive information can include information like your racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sometimes, the personal information we collect from you may constitute credit related personal information. “Credit related personal information” is defined by the Privacy Code. Credit related personal information can include information about your identity, repayment history information, whether you have overdue payments, whether you have ever been the subject of credit related court proceedings or insolvency proceedings and whether, in the opinion of a credit provider, you have committed a serious credit infringement.
The kind of personal information we collect and hold
The personal information and credit related information we collect and hold will depend on our dealings with you.
The different kinds of personal information we collect and hold includes:
- contact details, including address, phone number and email address;
- dates of birth;
- employment details;
- bank account details;
- financial details;
- tax file number;
- opinions about our services, products and staff; and
- any information sent to us through correspondence.
The only personal information which we collect about you when you use our website or contact us online is what you tell us about yourself, such as when you complete an online form, when you accept an invitation sent from us, including through our marketing campaigns, or information you provide to us when you send us an email. The kinds of personal information that we may collect through our website include:
- your name;
- your contact details;
- other information you provide to us; and
- your feedback and opinions.
If we think any sensitive information is reasonably necessary to allow us to perform our functions or activities we will ask for your consent to collect this information.
We will also collect sensitive information if the Australian Privacy Principles allow us to do so and only in the manner permitted by the Privacy Act.
If you apply for employment with us, we may collect sensitive information from you in connection with your application, or your employment with us. This sensitive information is required by us to assess whether you have any medical conditions that might impact on your ability to safely perform the role you have applied for. By providing us with this information you consent to us using that information for the purpose of assessing your employment application and, if you are employed, for purposes in connection with your ongoing employment with us.
Why we collect personal information
We collect your Personal Information for a for a number of reasons including:
- to communicate with you;
- managing and administering your relationship with us, including processing payments, accounting, auditing, billing and collection, support services to deliver goods or services to you;
- for marketing purposes;
- to measure our performance and to improve our services;
- to generate revenue;
- for analysis of usage of our goods and services;
- to develop new goods and services;
- to assess your creditworthiness;
- to notify other credit providers of a default by you;
- to exchange information with other credit providers as to the status of your credit account, if you are in default with other credit providers;
- to better understand your requirements and preferences and improve our products and services;
- for insurance purposes;
- to recruit employees and engage contractors and subcontractors;
- to perform other administrative functions, like the daily operation of your credit facility;
- to comply with legal requirements;
- to run competitions and offer giveaways;
- in connection with competitions we run from time to time;
- to perform other administrative functions; and
- for purposes directly related to any of the above.
How we collect personal information
We obtain personal information in many ways including during our business dealings with you, by selling you goods and services, by meeting with you, by interviewing you, by correspondence, by telephone, by facsimile, by email, via our website www.glowinggracefully.com.au, from your website, when you provide feedback, when you apply for or engage in employment with us, from media and publications, enter a competition operated by us, from other publicly available sources, from cookies, and from third parties.
We don’t guarantee website links or policy of authorised third parties.
How we disclose personal information
We may disclose your personal information to third parties for the following purposes:
- to provide the products or services you wish to use;
- to customise and promote our services which may be of interest to you;
- to provide technical support to you to use products;
- if permitted or required by law; or
- otherwise, if we have your consent.
As part of providing services to you, we will sometimes need to disclose your personal information to third parties who perform part of our services. This includes third party contractors, who we contract with to provide services to you.
We may also need to disclose your personal information to our external service providers like delivery companies and IT service providers and to our advisors, including our accountants and lawyers.
We will take reasonable and practicable steps to ensure third parties we deal with take steps to protect your privacy. All of our employees are required to maintain the confidentiality of any personal information held by us.
We will never sell your personal information to anyone.
It is unlikely that we will ever disclose your information to anyone overseas, except if we are required to do this by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access and correction of personal information
We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete. However, we do not promise that we will contact you to check that the personal information we hold about you is up to date. Generally we will rely on you to keep us informed and to ensure personal information we hold about you is up to date.
We will also take reasonable steps to protect personal information that we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
You have the right under the Privacy Act to request access to personal information about you that is held by us. You also have the right to request correction of any of your personal information that we hold. We will take reasonable steps to make appropriate corrections to your personal information so that it is accurate, complete and up to date.
If you would like to access, or correct, your personal information please write to us using the contact details set out below. Please make sure you clearly identify the information or correction requested. In order to protect your personal information we will require identification from you before releasing the requested information
We will use commercially reasonable endeavours to promptly provide the information requested, and within the period required under the Privacy Act.
If we are permitted to do so by law we may charge a reasonable fee to cover the cost of meeting your request.
In some cases, we may refuse to provide you with access to your personal information. We will only do this if we are permitted to do so under the Privacy Act or Privacy Code. If access is refused, we will write to you and explain why.
We may use your personal information to send marketing materials to you if the marketing material is related to the purpose for which we collected that information.
We will ask for your consent before we use your personal information for marketing purposes if we have not collected that personal information directly from you or where sensitive information is involved.
If you receive marketing offers from us and do not wish to receive them in the future, please contact us. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Internet Cookies, Marketing and Analytics Tool
Cookies may also be used by us to track how you use our website, including to target adverts to you. To opt out of this you can visit opt-out websites such as www.aboutads.info, youronlinechoices.eu and networkadvertising.org/choices.
We may use third party vendor remarketing tracking cookies, including Google Adwords tracking cookies. This means we may show adverts to you across the internet, including via Google and other commercial services and networks.
Third-party vendors, including Google, may utilise cookies and web browsers in order to serve adverts to you based on visits to our website. This allows us to market our goods and services to those who have shown interest in our goods and services.
If you would like to access our website but do not wish to receive any cookies, you should set your browser settings to refuse to accept cookies. This may mean that you are unable to access our website or parts of it.
If you have any queries or complaints about the way we have handled your personal information you can contact us at:
1 Hobsons Gate, Currambine,
By telephone: 0411 094 314
By email: Glowinggracefully@y7mail.com
For more information about privacy issues, you can visit the OAIC website at http://www.oaic.gov.au
Policy last updated 14 December 2022.